In today\'s highly connected world, most of the common configuration & troubleshoot tasks can be achieved remotely.
Customers that are looking at cost-effective, fast turnaround IT support can consider our unlimited remote support maintenance program.
IT support service can be accorded with half an hour upon establishing successful connection & simple tasks can be completed with minutes without the need to allocate traveling time & logistic arrangements.
In event of hardware-related failures in your environment or issue irresolvable off-site, site visits can be arranged based on ad-hoc rates. Even in event of hardware failures, we could help you check on its warranty & contact the relevant hardware vendors thus relieving you of the need to do co-ordination work. Thus on-site service will only be needed for out-of-warranty hardware.
Reduce downtime & avoid costly repairs by engaging our highly trained professionals to keep your systems running optimal within office or off-office hours.
Remote Support Maintenance Contract
Maintenance service covers:-
- Unlimited support via phone & remote desktop or VNC access
- Fast response time of 0.5 to 1 hour from service call received
- Guided support allows users to be able to troubleshoot similar problems in the future
- Lower cost than on-site services but with the added flexibility of request on-site support when required
- Non-critical issues can be done after office hours thus reducing user downtime
- Contract period covers on yearly basis with renewal effected one month prior to contract expiry
- Loan sets are available for system with hardware-related issues, subject to stock level
- Parts are not included & are on quotation basis
- Covers all Workstations, Notebooks & Computer Peripherals
- Includes off-site virus cleaning, malware removal services, data backup & migration
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