For corporate customers in Singapore that do not have in-house IT support & would like to save the hassle of maintaining your IT hardware & keeping your operation running smoothly, SecureIT-NET offer exceptional repair & maintenance contract service.
With over 20 years of experience, we specializes in supporting Intel/Windows PC and Server hardware ranging from HP, Dell to Fujitsu.
We have experience in office-relocation, setting of new site office & are able to take care of all your network architecture from cabling all the way down to final installation & completion. We provide experience personnel to help you execute your projects correctly & cost effectively.
Engage our highly trained support professionals to keep your systems running optimal with minimal downtimes while you concentrate on your operation & other business priorities.
Unlimited Yearly Maintenance Contract
Our yearly maintenance contract covers all areas of software, hardware & network related issues. We provide remote desktop support for application issues that can be resolved immediately thus saving you the downtime while waiting for our support personnel to come by your office.
Customers can choose between 8 x 5 (8 hours x 5 days a week) or 24 x 7 (24 hours x 7 days a week) support at different cost. Cost varied also from the number of equipments required to support.
Unlimited maintenance service covers:-
- Unlimited phone & remote support
- Client must allow remote desktop access to servers & PCs to allow us to troubleshoot non-critical application level issues and for after office hour support
- Additional hourly fee for after hours on-site support requests for 8x5 contracts
- Contract period covers on yearly basis with renewal effected one month prior to contract expiry
- Fast turnaround time of 4 hours unless request is received after 4 pm which will be scheduled on next business day.
- Loan sets are available for system with hardware-related issues, subject to stock level
- Parts are not included & are on quotation basis
- Covers all Workstations, Notebooks & Computer Peripherals
- Includes virus cleaning, rootkit removal services, data backup & migration
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