Yearly Maintenance Contract

For corporate customers in Singapore who would like us to take care of your IT related issues while you concentrate on your core business, we provide yearly maintenance contract.

By doing so, you will also relief your managers from having to take charge and coordinate any implementation and let them focus on their other priorities.

Details of what we cover in our hardware, software and network maintenance contract.

Yearly hardware, software and network maintenance service contract

Provision of periodical preventive maintenance on hardware & software within the one-year contract period. Frequency of visit will depend on the service level that you require.

Provide support to solve operating system and network issue & will assist in solving configuration problems.

Troubleshooting incorrectly installed applications & resolve non-standard application issues on best effort basis.

Troubleshoot and resolve network & printing problems.

Provide on-site service with respond time of within 4 hours from time of call for urgent issues & within 24 hours for non-urgent issues.

The contract does not cover: -

Parts are not included & are on quotation basis.

Software installations other than that already existing on the system that have failed are not covered under this contract. We will however provide help on this issue in good faith.

Transportation of computers or peripherals not supplied by us to and from distributors for purpose of replacements is also not covered by our maintenance contract.